Refund Policy

Refund policy

At Bestie-inc, your satisfaction is always at our priority!

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

  1. Significantly different from the description or sample shown to you;
  2. Damaged due to the fault of our factory or the carrier;
  3. Not what you ordered;

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Support team (support@bestie-inc.com) to start the complaint process. Please include the following information:

  • Order number, shipping label
  • Video or photo of the faulty product 
  • Complete delivery address
  • Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

  • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • Shipping fee will NOT be refundable once item has shipped.
  • You will be responsible for paying for your own shipping costs for returning your item

Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.

If your order hasn’t arrived within 60 business days of the date of original purchase, please contact our support team for a full refund of your purchase.

WHEN WILL I RECEIVE MY REFUND?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.